Introduction
In the tangled business of processing payments, Sekure Merchant Solutions has played a major role. But, in the background, it has been amidst disputes with the law and consumer complaints that cast a shadow over its image. In this article, we’ll look into the Sekure Merchant Solutions lawsuit, examine the accusations, and provide an overview of the effect it’s had on both consumers and businesses.
The Class-Action Lawsuit
Background
In August of 2018, SekureCard (operating under First Choice Payment Solutions) discovered itself at the heart of an action for a class action that was filed within the U.S. District Court for the Northern District of Illinois. The case was centred around illegal telephone calls that were conducted between July 26, 2013, and February 1, 2018.
Allegations
The gist of the suit was that Sekure Merchant Solutions relentlessly called customers even though their numbers were listed on the “National Do Not Call Registry.” These sales-oriented calls were conducted without customer consent, which violated the lawful requirements of the Telephone Consumer Protection Act (TCPA).
Settlement
For the purpose of settling the dispute, SekureCard agreed to a $6.25 million settlement. Although the amount might seem significant, it demonstrates the seriousness of the accusations and their impact on persons.
Customer Complaints and Concerns on Sekure Merchant Solutions Lawsuit
High-Pressure Tactics
Numerous merchants have decried Sekure Merchant Solutions for its continuous telemarketing messages. The aggressive methods of marketing have led to multiple lawsuits, including the TCPA violation matter.
Hidden Fees and Misleading Promises
A lot of customer complaints are centred around hidden fees and misleading claims. A few merchants have reported that they signed with Sekure’s services but then discovered high prices and unanticipated charges. Attractive “special” low rates for restaurant owners were an effective bait-and-switch strategy.
Cancellation Woes
Merchants trying to close their accounts had to pay huge cancellation costs. In addition, getting the RMA (Return Merchandise Authorization) to return credit card machines was a challenge.
The Impact
Trust Erosion
The customer complaint and lawsuit have eroded Sekure Merchant Solutions’ trust. Consumers and businesses alike are questioning the integrity of the company and its transparency.
Operational Challenges
The litigation and adverse publicity are likely to have strained Sekure’s operation. In order to address customer complaints and build trust is a challenging feat.
Conclusion
The Sekure Merchant Solutions lawsuit serves as a warning for companies that deal in payment processing. Transparency, ethical conduct, and the importance of customer-centricity are essential to longevity. When merchants consider the options available to them, they should consider the potential risks and rewards cautiously.
